Communication
Communication
Website
The website provides you with key information about the school and each phase within the school.
Weekly Newsletter
The newsletter provides you with key news including events and celebration of our children; events coming up; any changes to the calendar or new opportunities; news from phases and departments as well as other teams or partners of the school.
The newsletter is sent out weekly via Parent Hub and uploaded to the website.
Parent Hub
Parent Hub is a media app you can sign up to. Our staff will use this to share information with you.
All our newsletters are sent out via Parent Hub
Letters
As our newsletter is our key point of information unless information requires parents to provide consent, we do not send general letters. However, we continue to send individual letters via email when the information concerns an individual child.
Who to communicate with:
We know that school structures vary and this can be confusing. The table below provides an illustration of key points of contact for you. Names are available on the staff page.
| Primary | Secondary | |
| Absence request for unavoidable absence | Please complete absence request form and send to office@heyfordparkfreeschool.org | |
| Absence | Please ring or email the school office before start of school. They will pass message to form/class teacher and ensure absence recorded. | |
| Finance information | Finance team at the school | |
| Information you need or would like to share about your child or family context | Class teacher | Form tutors |
| Concern regarding pastoral care of your child | Class teacher | Form tutors |
| Continued concern regarding care of your child | Phase leader | Head of House |
| Concern regarding academic provision or performance of your child | Class teacher | Subject teacher |
| Continued concern regarding academic provision or performance of your child | Phase leader | Director of Learning for subject (please see Staff tab) |
| Unresolved pastoral concerns | Deputy Head of School | Senior Assistant Principal: Students |
| Unresolved academic concerns | Head of School: Primary | Assistant Principal Outcomes |
| Concerns regarding a member of staff or the response of a member of staff to your concerns | Principal | Principal |
| Confidential information you need to share | Head of School: Primary
Or Principal |
Head of School: Secondary
Or Principal |
| Safeguarding concerns | Please reference Safeguarding tab of website
|
|
| Complaint | Please follow our Complaints Policy found under policies page of website | |
| Facilities | Please see Facilities tab to see how to contact our Facilities management Company | |